Dr. Pepper Snapple Group: I was looking for Canfiels brand soft drinks, a...
A Dr. Pepper Snapple Group customer review by GetHuman user GetHuman-108745 from November 15th, 2017
Background on GetHuman-108745's case
GetHuman: GetHuman-108745 - can you tell our other Dr. Pepper Snapple Group customers when your case took place?
GetHuman-108745: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Dr. Pepper Snapple Group, and if so, how?
GetHuman: And which of these common Dr. Pepper Snapple Group customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108745 a list of common Dr. Pepper Snapple Group problems)
GetHuman-108745: "Product information" was why I was trying to call.
GetHuman-108745's review of Dr. Pepper Snapple Group customer service
GetHuman: So how would you sum up your experience for GetHuman's Dr. Pepper Snapple Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108745: I was looking for Canfiels brand soft drinks, a product of Dr. Pepper. I live in the mid-west and it's only available on the east and west coasts.
GetHuman: Let's quantify your experience contacting Dr. Pepper Snapple Group. On a scale of 1 to 5, how easy is it go get help on a Dr. Pepper Snapple Group problem?
GetHuman-108745: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108745: I'd give them a three out of five on communication.
GetHuman: And what about Dr. Pepper Snapple Group's ability to quickly and effectively address your problem?
GetHuman-108745: For that I would say five out of five.
GetHuman: And finally- any advice for other Dr. Pepper Snapple Group customers?
GetHuman-108745: Call them early in the day or late. Don't forget any personal or account information you might need for Dr. Pepper Snapple Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108745 taken from his Dr. Pepper Snapple Group customer service problem that occurred on November 12th, 2017.
Dr. Pepper Snapple Group
4.00 of 5 stars | 1 reviews
GetHuman-108745's Dr. Pepper Snapple Group Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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