Dr. Pepper Snapple Group: Suggestion

A Dr. Pepper Snapple Group customer review by GetHuman user GetHuman-maptp from December 8th, 2017

Background on GetHuman-maptp's case

GetHuman: GetHuman-maptp - can you tell our other Dr. Pepper Snapple Group customers when your case took place?
GetHuman-maptp: Sure. It was evening, on December 3rd.
GetHuman: Did you reach out to Dr. Pepper Snapple Group, and if so, how?
GetHuman-maptp: I used the 888-377-3773 number I found for on the GetHuman Dr. Pepper Snapple Group customer phone number page I was on: Dr. Pepper Snapple Group Customer Service Phone Number
GetHuman: And which of these common Dr. Pepper Snapple Group customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-maptp a list of common Dr. Pepper Snapple Group problems)
GetHuman-maptp: "Where to buy" was why I was trying to call.

GetHuman-maptp's review of Dr. Pepper Snapple Group customer service

GetHuman: So how would you sum up your experience for GetHuman's Dr. Pepper Snapple Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-maptp: Suggestion
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-maptp: Noticed that my daughters boyfriend from Spain loves Dr Pepper...however doesn't enjoy the carbonation. He would rather drink it flat. Just wanted to pass that along... might be an opening for your company to give an option to Spanish customers.
GetHuman: Let's quantify your experience contacting Dr. Pepper Snapple Group. On a scale of 1 to 5, how easy is it go get help on a Dr. Pepper Snapple Group problem?
GetHuman-maptp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-maptp: I'd give them a five out of five on communication.
GetHuman: And what about Dr. Pepper Snapple Group's ability to quickly and effectively address your problem?
GetHuman-maptp: For that I would say five out of five.
GetHuman: And finally- any advice for other Dr. Pepper Snapple Group customers?
GetHuman-maptp: Call them early in the day or late. Don't forget any personal or account information you might need for Dr. Pepper Snapple Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-maptp taken from his Dr. Pepper Snapple Group customer service problem that occurred on December 3rd, 2017.

Dr. Pepper Snapple Group

4.00 of 5 stars | 1 reviews

GetHuman-maptp's Dr. Pepper Snapple Group Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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