Drillspot.com: Order * ****** . Ordered on a Monday through th...

A Drillspot.com customer review by GetHuman user ~ldmovies from November 23rd, 2017

Background on ~ldmovies's case

GetHuman: ~ldmovies - can you tell our other Drillspot.com customers when your case took place?
~ldmovies: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Drillspot.com, and if so, how?
~ldmovies: I used the 720-204-3660 number I found for on the GetHuman Drillspot.com customer phone number page I was on: Drillspot.com Customer Service Phone Number
GetHuman: And which of these common Drillspot.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ldmovies a list of common Drillspot.com problems)
~ldmovies: "Warranty claim" was why I was trying to contact.

~ldmovies's review of Drillspot.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Drillspot.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ldmovies: Order * ****** . Ordered on a Monday through their website and paid extra PRIORITY shipping as it said estimated Thursday delivery. Got notification on Thursday ... Good news(not)... they shipped my order via UPS! Called Customer service and complained, they said it was just estimated. Now this is for an A*C part and I've been dying from the heat. Asked if I bought another one overnight and got quoted $** just for shipping ( Part was $**) . . Didnt even get a break. With their ***** up, they're just refunding me difference of UPS ground ship rate from USPS priority rate that I ordered. They shipped * days later at the estimated delivery date, AND they didnt ship for the expedited I Paid for. Since I'm going to get it too late as I ordered it somewhere else to get it quicker, there'll be a restocking fee. Just awful experience.
GetHuman: Let's quantify your experience contacting Drillspot.com. On a scale of 1 to 5, how easy is it go get help on a Drillspot.com problem?
~ldmovies: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ldmovies: I'd give them a one out of five on communication.
GetHuman: And what about Drillspot.com's ability to quickly and effectively address your problem?
~ldmovies: For that I would say two out of five.
GetHuman: And finally- any advice for other Drillspot.com customers?
~ldmovies: Call them early in the day or late. Don't forget any personal or account information you might need for Drillspot.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ldmovies taken from his Drillspot.com customer service problem that occurred on November 20th, 2017.


1.00 of 5 stars | 4 reviews

~ldmovies's Drillspot.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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