Drugstore.com: When I phoned for help to make a Culturelle ord...
A Drugstore.com customer review by GetHuman user ~sandala from November 11th, 2017
Background on ~sandala's case
GetHuman: ~sandala - can you tell our other Drugstore.com customers when your case took place?
~sandala: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Drugstore.com, and if so, how?
GetHuman: And which of these common Drugstore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sandala a list of common Drugstore.com problems)
~sandala: "Track order" was why I was trying to call.
~sandala's review of Drugstore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Drugstore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandala: When I phoned for help to make a Culturelle order, the operator HUNG UP ON ME!! Needless to say, I will NEVER order from this place again. I'm ** years old, and have never been treated like that in my life.
GetHuman: Let's quantify your experience contacting Drugstore.com. On a scale of 1 to 5, how easy is it go get help on a Drugstore.com problem?
~sandala: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandala: I'd give them a one out of five on communication.
GetHuman: And what about Drugstore.com's ability to quickly and effectively address your problem?
~sandala: For that I would say five out of five.
GetHuman: And finally- any advice for other Drugstore.com customers?
~sandala: Call them early in the day or late. Don't forget any personal or account information you might need for Drugstore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandala taken from his Drugstore.com customer service problem that occurred on November 1st, 2017.