Duke Energy (FL): Power surges at home causing appliance damage
A Duke Energy (FL) customer review by GetHuman user GetHuman-wcgolfpr from December 8th, 2017
Background on GetHuman-wcgolfpr's case
GetHuman: GetHuman-wcgolfpr - can you tell our other Duke Energy (FL) customers when your case took place?
GetHuman-wcgolfpr: Sure. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Duke Energy (FL), and if so, how?
GetHuman: And which of these common Duke Energy (FL) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wcgolfpr a list of common Duke Energy (FL) problems)
GetHuman-wcgolfpr: "Cancel service" was why I was trying to call.
GetHuman-wcgolfpr's review of Duke Energy (FL) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (FL) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wcgolfpr: Power surges at home causing appliance damage
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-wcgolfpr: Washer,act unit,* water heaters,* pool pumps had to be replaced due to power surges
GetHuman: Let's quantify your experience contacting Duke Energy (FL). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (FL) problem?
GetHuman-wcgolfpr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wcgolfpr: I'd give them a five out of five on communication.
GetHuman: And what about Duke Energy (FL)'s ability to quickly and effectively address your problem?
GetHuman-wcgolfpr: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (FL) customers?
GetHuman-wcgolfpr: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (FL) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wcgolfpr taken from his Duke Energy (FL) customer service problem that occurred on December 2nd, 2017.