Duke Energy (FL): When my bill double suddenly and I needed to ge...
A Duke Energy (FL) customer review by GetHuman user ~graham from November 26th, 2017
Background on ~graham's case
GetHuman: ~graham - can you tell our other Duke Energy (FL) customers when your case took place?
~graham: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Duke Energy (FL), and if so, how?
GetHuman: And which of these common Duke Energy (FL) customer issues best describes the reason you wanted to talk to them?
(Shows ~graham a list of common Duke Energy (FL) problems)
~graham: "Setup service" was why I was trying to call.
~graham's review of Duke Energy (FL) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (FL) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~graham: When my bill double suddenly and I needed to get hold of someone I spent ages going through a labyrinth of automated menus. Then I figured it out... do nothing. Don't press the *'s, just wait. after several attempts to get you to push a number it will tell you it's going to put you through to a live person!
GetHuman: Let's quantify your experience contacting Duke Energy (FL). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (FL) problem?
~graham: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~graham: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (FL)'s ability to quickly and effectively address your problem?
~graham: For that I would say three out of five.
GetHuman: And finally- any advice for other Duke Energy (FL) customers?
~graham: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (FL) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~graham taken from his Duke Energy (FL) customer service problem that occurred on November 17th, 2017.