Duke Energy (IN): I wish there was another company to transfer to...

A Duke Energy (IN) customer review by GetHuman user GetHuman-51280 from November 16th, 2017

Background on GetHuman-51280's case

GetHuman: GetHuman-51280 - can you tell our other Duke Energy (IN) customers when your case took place?
GetHuman-51280: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Duke Energy (IN), and if so, how?
GetHuman-51280: I used the 800-521-2232 number I found for on the GetHuman Duke Energy (IN) customer phone number page I was on: Duke Energy (IN) Customer Service Phone Number
GetHuman: And which of these common Duke Energy (IN) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51280 a list of common Duke Energy (IN) problems)
GetHuman-51280: "Change appointment" was why I was trying to call.

GetHuman-51280's review of Duke Energy (IN) customer service

GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (IN) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51280: I wish there was another company to transfer to. This is by far the worst service I have ever used. I truly feel like they just "add" charges on whenever they can. I have never in my life heard of anyone adding a deposit on after I have lived at the same residence for over * yrs. Mind you there was a deposit already paid * yrs ago. So how do you suprisingly get another *** one added on? The customer service rep was no help, rude and could not explain the reason for the charge. All she could say was I don't know. The supervisor was absolutely of no help at all. This has been a horrible experience and I can only hope nothing like this happens again. Also be very careful if you ever use there automated system as it is not correct and will give you an incorrect amt. due. This happened to me. I hope you can figure out a way to update your system and impprove the quality of your services and employees.
GetHuman: Let's quantify your experience contacting Duke Energy (IN). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (IN) problem?
GetHuman-51280: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51280: I'd give them a three out of five on communication.
GetHuman: And what about Duke Energy (IN)'s ability to quickly and effectively address your problem?
GetHuman-51280: For that I would say four out of five.
GetHuman: And finally- any advice for other Duke Energy (IN) customers?
GetHuman-51280: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (IN) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51280 taken from his Duke Energy (IN) customer service problem that occurred on November 11th, 2017.

Duke Energy (IN)

1.00 of 5 stars | 5 reviews

GetHuman-51280's Duke Energy (IN) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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