Duke Energy (NC & SC): I am currently on hold for ** minutes and count...
A Duke Energy (NC & SC) customer review by GetHuman user GetHuman-170467 from November 16th, 2017
Background on GetHuman-170467's case
GetHuman: GetHuman-170467 - can you tell our other Duke Energy (NC & SC) customers when your case took place?
GetHuman-170467: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170467 a list of common Duke Energy (NC & SC) problems)
GetHuman-170467: "Complaint" was why I was trying to call.
GetHuman-170467's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170467: I am currently on hold for ** minutes and counting. I need help with a hot water repair service I have been paying for monthly . I guess monopolies don't need customer service.
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
GetHuman-170467: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170467: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-170467: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
GetHuman-170467: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170467 taken from his Duke Energy (NC & SC) customer service problem that occurred on November 8th, 2017.