Duke Energy (NC & SC): I started Service with Duke Energy back in...
A Duke Energy (NC & SC) customer review by GetHuman user ~NewYork from November 6th, 2017
Background on ~NewYork's case
GetHuman: ~NewYork - can you tell our other Duke Energy (NC & SC) customers when your case took place?
~NewYork: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~NewYork a list of common Duke Energy (NC & SC) problems)
~NewYork: "Book appointment" was why I was trying to call.
~NewYork's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NewYork: I started Service with Duke Energy back in **** I believe, at which time I purchased a second home in SC. While waiting for my home to sell in NY I was still living in NY. For some reason, Duke Energy could not grasp that my SC address was the service address and my NY address was the billing address. Both my husband and I called on numerous occasions and also sent a letter requesting our bills be mailed to the NY address. **In any event they never corrected it in their system and the payment was late causing Duke Energy to turn off the electric. We found out when we came down to visit and upon entering our home found no electric. We paid whatever was due at the time and that was that.**When we finally sold our house in NY and moved down for good, Duke Energy refused to provide electric until we gave them a $*** deposit, which we did. They had stated over the phone that as long as we paid our bill we would be refunded in a year. I didn't like it* it was similar to a shake down
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
~NewYork: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NewYork: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
~NewYork: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
~NewYork: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NewYork taken from his Duke Energy (NC & SC) customer service problem that occurred on October 31st, 2017.