Duke Energy (NC & SC): They aren't doing anything about a power outage
A Duke Energy (NC & SC) customer review by GetHuman user GetHuman-pandoral from December 7th, 2017
Background on GetHuman-pandoral's case
GetHuman: GetHuman-pandoral - can you tell our other Duke Energy (NC & SC) customers when your case took place?
GetHuman-pandoral: Sure. It was morning, on December 4th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pandoral a list of common Duke Energy (NC & SC) problems)
GetHuman-pandoral: "Transfer Service" was why I was trying to call.
GetHuman-pandoral's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pandoral: They aren't doing anything about a power outage
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-pandoral: A pole is down and they are doing nothing!
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
GetHuman-pandoral: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pandoral: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-pandoral: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
GetHuman-pandoral: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pandoral taken from his Duke Energy (NC & SC) customer service problem that occurred on December 4th, 2017.