Duke Energy (NC & SC): They customer service was very bad if I could g...
A Duke Energy (NC & SC) customer review by GetHuman user ~Jessica Troxler from November 17th, 2017
Background on ~Jessica Troxler 's case
GetHuman: ~Jessica Troxler - can you tell our other Duke Energy (NC & SC) customers when your case took place?
~Jessica Troxler : Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica Troxler a list of common Duke Energy (NC & SC) problems)
~Jessica Troxler : "Meter reading" was why I was trying to call.
~Jessica Troxler 's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica Troxler : They customer service was very bad if I could go lower they would receive a * in both areas. They were rude and hung up on me numerous times had to keep calling back. They had me waiting a whole week before they came out to turn my power on buy they did not hesitate to take their ***.** deposit out within * days. When I asked to speak to a manager they told me that I couldn't and they my kids health was not an issue or their problem.
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
~Jessica Troxler : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica Troxler : I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
~Jessica Troxler : For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
~Jessica Troxler : Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica Troxler taken from his Duke Energy (NC & SC) customer service problem that occurred on November 7th, 2017.