Duke Energy (NC & SC): I've been calling Duke for months about the sam...
A Duke Energy (NC & SC) customer review by GetHuman user GetHuman-307875 from November 22nd, 2017
Background on GetHuman-307875's case
GetHuman: GetHuman-307875 - can you tell our other Duke Energy (NC & SC) customers when your case took place?
GetHuman-307875: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307875 a list of common Duke Energy (NC & SC) problems)
GetHuman-307875: "Transfer Service" was why I was trying to call.
GetHuman-307875's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307875: I've been calling Duke for months about the same issue, and was able to get actual answers by calling this number instead of whatever number listed on their website. The CSR at this number was incredibly helpful.
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
GetHuman-307875: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307875: I'd give them a five out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-307875: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
GetHuman-307875: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307875 taken from his Duke Energy (NC & SC) customer service problem that occurred on November 18th, 2017.