Duke Energy (NC & SC): I tried to communicate with Duke for an by emai...
A Duke Energy (NC & SC) customer review by GetHuman user ~Ron Ferrell from November 21st, 2017
Background on ~Ron Ferrell's case
GetHuman: ~Ron Ferrell - can you tell our other Duke Energy (NC & SC) customers when your case took place?
~Ron Ferrell: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron Ferrell a list of common Duke Energy (NC & SC) problems)
~Ron Ferrell: "Service Outage" was why I was trying to call.
~Ron Ferrell's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron Ferrell: I tried to communicate with Duke for an by email and telephonically. I have to say that no results were satisfactory. It started with the robo-lady. I reported to the first person I spoke to that it was beyond user friendly. I would have made it more user friendly by starting with who you are and not the services you provide or easy to you by your staff. I had poor phone service on my last call when the lady could not find the street I was referencing after * tries. I had to have my real estate agent find the address the meter belonged to and it was not the address I purchased by the meter numbers matched. The last person I spoke with was not interested in that number and only in the address and the spelling of the name of the street. It bothers me that such people are in charge of nuclear plants. If you can't start with getting service started, how can I know if you can respond appropriately started.*When I asked to speak with a supervisor, she said she could not do that. To
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
~Ron Ferrell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron Ferrell: I'd give them a five out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
~Ron Ferrell: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
~Ron Ferrell: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron Ferrell taken from his Duke Energy (NC & SC) customer service problem that occurred on November 12th, 2017.