Duke Energy (NC & SC): they are always rude and not helpful at all. wi...
A Duke Energy (NC & SC) customer review by GetHuman user GetHuman-436161 from November 16th, 2017
Background on GetHuman-436161's case
GetHuman: GetHuman-436161 - can you tell our other Duke Energy (NC & SC) customers when your case took place?
GetHuman-436161: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436161 a list of common Duke Energy (NC & SC) problems)
GetHuman-436161: "Service Outage" was why I was trying to call.
GetHuman-436161's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436161: they are always rude and not helpful at all. will not let you speak to a manager and threaten to cut you off all the time. I have medical issues and cannot be without power and my daughter has asthma real bad and has to use * inhalers a day. she cannot be either I paid what I was supposed to pay by what I received and was told in a nasty gram to pay. I dont get my bills so have to check over the phone for the amount and that is not right. I am so tired of that. I dont want my power cut off today.
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
GetHuman-436161: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436161: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-436161: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
GetHuman-436161: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436161 taken from his Duke Energy (NC & SC) customer service problem that occurred on November 12th, 2017.