Duke Energy (NC & SC): Too many prompts. Was transferred to another de...

A Duke Energy (NC & SC) customer review by GetHuman user GetHuman-140371 from November 17th, 2017

Background on GetHuman-140371's case

GetHuman: GetHuman-140371 - can you tell our other Duke Energy (NC & SC) customers when your case took place?
GetHuman-140371: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman-140371: I used the 800-777-9898 number I found for on the GetHuman Duke Energy (NC & SC) customer phone number page I was on: Duke Energy (NC & SC) Customer Service Phone Number
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140371 a list of common Duke Energy (NC & SC) problems)
GetHuman-140371: "Service Outage" was why I was trying to call.

GetHuman-140371's review of Duke Energy (NC & SC) customer service

GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140371: Too many prompts. Was transferred to another dept. and had to wait another ** minutes after waiting ** minutes initially. A rep spent a few minutes with me and asked for a document I did not anticipate. Caused me to have to call back again. The second rep was rude and short.
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
GetHuman-140371: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140371: I'd give them a four out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-140371: For that I would say three out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
GetHuman-140371: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140371 taken from his Duke Energy (NC & SC) customer service problem that occurred on November 14th, 2017.

Duke Energy (NC & SC)

4.60 of 5 stars | 42 reviews

GetHuman-140371's Duke Energy (NC & SC) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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