Duncan Hines: I have been using Duncan Hines Butter Golden C...
A Duncan Hines customer review by GetHuman user GetHuman-380218 from November 11th, 2017
Background on GetHuman-380218's case
GetHuman: GetHuman-380218 - can you tell our other Duncan Hines customers when your case took place?
GetHuman-380218: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Duncan Hines, and if so, how?
GetHuman: And which of these common Duncan Hines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380218 a list of common Duncan Hines problems)
GetHuman-380218: "Safety concern" was why I was trying to call.
GetHuman-380218's review of Duncan Hines customer service
GetHuman: So how would you sum up your experience for GetHuman's Duncan Hines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380218: I have been using Duncan Hines Butter Golden Cake mix for years. Why hav you reduced the amount of cake mix in this flavo to **.* oz. this has caused my recipes to not come out correct.
GetHuman: Let's quantify your experience contacting Duncan Hines. On a scale of 1 to 5, how easy is it go get help on a Duncan Hines problem?
GetHuman-380218: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380218: I'd give them a four out of five on communication.
GetHuman: And what about Duncan Hines's ability to quickly and effectively address your problem?
GetHuman-380218: For that I would say five out of five.
GetHuman: And finally- any advice for other Duncan Hines customers?
GetHuman-380218: Call them early in the day or late. Don't forget any personal or account information you might need for Duncan Hines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380218 taken from his Duncan Hines customer service problem that occurred on November 9th, 2017.
Duncan Hines
4.00 of 5 stars | 5 reviews
GetHuman-380218's Duncan Hines Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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