Duolingo: I can't reset my password
Background on GetHuman44809's case
GetHuman: GetHuman44809 - can you tell our other Duolingo customers when your case took place?
GetHuman44809: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Duolingo, and if so, how?
GetHuman: And which of these common Duolingo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman44809 a list of common Duolingo problems)
GetHuman44809: "In-App Purchase" was why I was trying to contact.
GetHuman44809's review of Duolingo customer service
GetHuman: So how would you sum up your experience for GetHuman's Duolingo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman44809: I can't reset my password
GetHuman: Let's quantify your experience contacting Duolingo. On a scale of 1 to 5, how easy is it go get help on a Duolingo problem?
GetHuman44809: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman44809: I'd give them a five out of five on communication.
GetHuman: And what about Duolingo's ability to quickly and effectively address your problem?
GetHuman44809: For that I would say three out of five.
GetHuman: And finally- any advice for other Duolingo customers?
GetHuman44809: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Duolingo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman44809 taken from his Duolingo customer service problem that occurred on November 28th, 2017.
Duolingo
4.30 of 5 stars | 22 reviews
GetHuman44809's Duolingo Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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