Duolingo: can not use on tablet as Spanish accented chara...
A Duolingo customer review by GetHuman user GetHuman-catsofve from December 5th, 2017
Background on GetHuman-catsofve's case
GetHuman: GetHuman-catsofve - can you tell our other Duolingo customers when your case took place?
GetHuman-catsofve: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to Duolingo, and if so, how?
GetHuman: And which of these common Duolingo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-catsofve a list of common Duolingo problems)
GetHuman-catsofve: "Technical Support" was why I was trying to contact.
GetHuman-catsofve's review of Duolingo customer service
GetHuman: So how would you sum up your experience for GetHuman's Duolingo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-catsofve: can not use on tablet as Spanish accented characters are not present....will this be corrected?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-catsofve: need Spanish accented characters available on tablet and smartphone
GetHuman: Let's quantify your experience contacting Duolingo. On a scale of 1 to 5, how easy is it go get help on a Duolingo problem?
GetHuman-catsofve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-catsofve: I'd give them a five out of five on communication.
GetHuman: And what about Duolingo's ability to quickly and effectively address your problem?
GetHuman-catsofve: For that I would say five out of five.
GetHuman: And finally- any advice for other Duolingo customers?
GetHuman-catsofve: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Duolingo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-catsofve taken from his Duolingo customer service problem that occurred on November 26th, 2017.
Duolingo
8.00 of 5 stars | 22 reviews
GetHuman-catsofve's Duolingo Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Duolingo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Duolingo in any way.