Duquesne Light Co: Automated service is just horrible. I could nev...

A Duquesne Light Co customer review by GetHuman user ~SSS from November 28th, 2017

Background on ~SSS's case

GetHuman: ~SSS - can you tell our other Duquesne Light Co customers when your case took place?
~SSS: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
~SSS: I used the 412-393-7100 number I found for on the GetHuman Duquesne Light Co customer phone number page I was on: Duquesne Light Co Customer Service Phone Number
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~SSS a list of common Duquesne Light Co problems)
~SSS: "Book appointment" was why I was trying to call.

~SSS's review of Duquesne Light Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SSS: Automated service is just horrible. I could never get hold of customer care service person and talk. It takes you round and round and finally hangs up saying " Please call ***.***.****( the same number I am calling). There is no option to talk to a person. *There is no chat service too.
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
~SSS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SSS: I'd give them a one out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
~SSS: For that I would say four out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
~SSS: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SSS taken from his Duquesne Light Co customer service problem that occurred on November 19th, 2017.

Duquesne Light Co

1.38 of 5 stars | 70 reviews

~SSS's Duquesne Light Co Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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