Duquesne Light Co: Yes the recording says "sorry i do not understa...
A Duquesne Light Co customer review by GetHuman user ~T. Altman from November 27th, 2017
Background on ~T. Altman's case
GetHuman: ~T. Altman - can you tell our other Duquesne Light Co customers when your case took place?
~T. Altman: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~T. Altman a list of common Duquesne Light Co problems)
~T. Altman: "Lower my bill" was why I was trying to call.
~T. Altman's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T. Altman: Yes the recording says "sorry i do not understand" but if you have a brain, you'll continue to hit * like the instructions say and will be connected to a person. Works EVERY time. You're wait time depends on the day and time of day.
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
~T. Altman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T. Altman: I'd give them a two out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
~T. Altman: For that I would say one out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
~T. Altman: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T. Altman taken from his Duquesne Light Co customer service problem that occurred on November 23rd, 2017.