Duquesne Light Co: I find Duquesne Light a professional organizati...
A Duquesne Light Co customer review by GetHuman user ~American Girl from November 6th, 2017
Background on ~American Girl's case
GetHuman: ~American Girl - can you tell our other Duquesne Light Co customers when your case took place?
~American Girl: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~American Girl a list of common Duquesne Light Co problems)
~American Girl: "Change appointment" was why I was trying to call.
~American Girl's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Girl: I find Duquesne Light a professional organization. They treated me in a kind and courteous manner. My neighbor complained stating they did not give notice before being shut off, which is bull. They are a regulated utility and required to follow certain rules. How about paying your bill instead of letting the good paying customers (like me) paying your way by higher rates ... because of deadbeats. Also, they take cash ..have you heard of Western Union? Instead of complaining, pay your bill!!!!
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
~American Girl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Girl: I'd give them a one out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
~American Girl: For that I would say four out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
~American Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Girl taken from his Duquesne Light Co customer service problem that occurred on October 29th, 2017.