Duquesne Light Co: I was working with a friend whose power was tur...
A Duquesne Light Co customer review by GetHuman user GetHuman-218756 from November 19th, 2017
Background on GetHuman-218756's case
GetHuman: GetHuman-218756 - can you tell our other Duquesne Light Co customers when your case took place?
GetHuman-218756: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-218756 a list of common Duquesne Light Co problems)
GetHuman-218756: "Meter reading" was why I was trying to call.
GetHuman-218756's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-218756: I was working with a friend whose power was turned off last winter. The prompt system was terrible -- 'a catch **." DQL had over $** in this man's account but at no point could nor I find a way to talk with a person. There should be a prompt at the beginning of this horrible system that says" to speak to a DQL representative press ( a given number). This fellow will now have to have his service inspected and probably, due to costs, go another winter without service while DQL continues to hold his money. This is a rotten way to treat customers who have no choice but to deal with a public monopoly.
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
GetHuman-218756: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-218756: I'd give them a three out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
GetHuman-218756: For that I would say one out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
GetHuman-218756: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-218756 taken from his Duquesne Light Co customer service problem that occurred on November 12th, 2017.