Because of Duracell batteries leaking a...
A Duracell customer review by GetHuman user GetHuman-kcboltz from December 4th, 2017
Background on GetHuman-kcboltz's case
GetHuman: GetHuman-kcboltz - can you tell our other Duracell customers when your case took place?
GetHuman-kcboltz: Yes. It was morning, on December 1st.
GetHuman: Did you reach out to Duracell, and if so, how?
GetHuman: And which of these common Duracell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kcboltz a list of common Duracell problems)
GetHuman-kcboltz: "Returns" was why I was trying to call.
GetHuman-kcboltz's review of Duracell customer service
GetHuman: So how would you sum up your experience for GetHuman's Duracell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kcboltz: Because of Duracell batteries leaking a $**.** doll is totally ruined!!
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-kcboltz: I will no longer use Duracell products. In the last * years (may be more) we have many ruined toys due to the leakage. The worst is a $ **.** walking, talking sitting, interactive doll!!! I have thrown away more AA batteries from the large packages then I can use . I was buying the batteries from Costco because of the price but I now buy Energizer batteries at Walmart. May be more expensive but they DO NOT LEAK & RUIN MANY MANY TOYS!! This doll now is a collectors doll selling for over $***.** The highest price I have found is over $***.**!
GetHuman: Let's quantify your experience contacting Duracell. On a scale of 1 to 5, how easy is it go get help on a Duracell problem?
GetHuman-kcboltz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kcboltz: I'd give them a five out of five on communication.
GetHuman: And what about Duracell's ability to quickly and effectively address your problem?
GetHuman-kcboltz: For that I would say five out of five.
GetHuman: And finally- any advice for other Duracell customers?
GetHuman-kcboltz: Call them early in the day or late. Don't forget any personal or account information you might need for Duracell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kcboltz taken from his Duracell customer service problem that occurred on December 1st, 2017.