Duracell: They are sending out coupons to replace the pac...
A Duracell customer review by GetHuman user ~Rrussell31 from November 23rd, 2017
Background on ~Rrussell31's case
GetHuman: ~Rrussell31 - can you tell our other Duracell customers when your case took place?
~Rrussell31: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Duracell, and if so, how?
GetHuman: And which of these common Duracell customer issues best describes the reason you wanted to talk to them?
(Shows ~Rrussell31 a list of common Duracell problems)
~Rrussell31: "Where to buy" was why I was trying to call.
~Rrussell31's review of Duracell customer service
GetHuman: So how would you sum up your experience for GetHuman's Duracell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rrussell31: They are sending out coupons to replace the package of batteries that I bought. I opened up a new package and two of them say they are full when I do the finger checks on the side of the batteries but when I go to use them my device says they are dead. The other in pack are good. Very odd and this has never happened before.
GetHuman: Let's quantify your experience contacting Duracell. On a scale of 1 to 5, how easy is it go get help on a Duracell problem?
~Rrussell31: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rrussell31: I'd give them a four out of five on communication.
GetHuman: And what about Duracell's ability to quickly and effectively address your problem?
~Rrussell31: For that I would say five out of five.
GetHuman: And finally- any advice for other Duracell customers?
~Rrussell31: Call them early in the day or late. Don't forget any personal or account information you might need for Duracell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rrussell31 taken from his Duracell customer service problem that occurred on November 14th, 2017.