E-Rewards: I got a busy signal the first three times I cal...

A E-Rewards customer review by GetHuman user ~Anonymous from November 24th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other E-Rewards customers when your case took place?
~Anonymous: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to E-Rewards, and if so, how?
~Anonymous: I used the 214-365-3800 number I found for on the GetHuman E-Rewards customer phone number page I was on: E-Rewards Customer Service Phone Number
GetHuman: And which of these common E-Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common E-Rewards problems)
~Anonymous: "None of those really matches why I wanted to contact E-Rewards that day." was why I was trying to contact.

~Anonymous's review of E-Rewards customer service

GetHuman: So how would you sum up your experience for GetHuman's E-Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I got a busy signal the first three times I called, then when I did get through it was only to voice mail. I never reached anyone.
GetHuman: Let's quantify your experience contacting E-Rewards. On a scale of 1 to 5, how easy is it go get help on a E-Rewards problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about E-Rewards's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other E-Rewards customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for E-Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his E-Rewards customer service problem that occurred on November 20th, 2017.

E-Rewards

1.75 of 5 stars | 27 reviews

~Anonymous's E-Rewards Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E-Rewards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E-Rewards in any way.

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