E-Rewards: Yet again I'm having to call this company and l...
A E-Rewards customer review by GetHuman user ~rose555 from November 23rd, 2017
Background on ~rose555's case
GetHuman: ~rose555 - can you tell our other E-Rewards customers when your case took place?
~rose555: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to E-Rewards, and if so, how?
GetHuman: And which of these common E-Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~rose555 a list of common E-Rewards problems)
~rose555: "None of those really matches why I wanted to contact E-Rewards that day." was why I was trying to contact.
~rose555's review of E-Rewards customer service
GetHuman: So how would you sum up your experience for GetHuman's E-Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rose555: Yet again I'm having to call this company and leave a voice mail just to get my password reset. Nobody ever calls back and the rest password e-mail we're supposed to get never shows up. Ever. Not even in the spam box. Last time I had to turn them in to the BBB before someone called me back. We shouldn't have to threaten legal action to get a simple return phone call.
GetHuman: Let's quantify your experience contacting E-Rewards. On a scale of 1 to 5, how easy is it go get help on a E-Rewards problem?
~rose555: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rose555: I'd give them a one out of five on communication.
GetHuman: And what about E-Rewards's ability to quickly and effectively address your problem?
~rose555: For that I would say two out of five.
GetHuman: And finally- any advice for other E-Rewards customers?
~rose555: Call them early in the day or late. Don't forget any personal or account information you might need for E-Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rose555 taken from his E-Rewards customer service problem that occurred on November 17th, 2017.