E-ZPass Maryland: VERY LONG WAIT TIME TO SPEAK TO SOMEONE (ON MOR...
A E-ZPass Maryland customer review by GetHuman user ~CUSTOMER from November 20th, 2017
Background on ~CUSTOMER's case
GetHuman: ~CUSTOMER - can you tell our other E-ZPass Maryland customers when your case took place?
~CUSTOMER: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to E-ZPass Maryland, and if so, how?
GetHuman: And which of these common E-ZPass Maryland customer issues best describes the reason you wanted to talk to them?
(Shows ~CUSTOMER a list of common E-ZPass Maryland problems)
~CUSTOMER: "Change booking" was why I was trying to call.
~CUSTOMER's review of E-ZPass Maryland customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Maryland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CUSTOMER: VERY LONG WAIT TIME TO SPEAK TO SOMEONE (ON MORE THAN ONCE) AND THEY ARE IN SUCH A RUSH TO GET YOU OFF THE PHONE
GetHuman: Let's quantify your experience contacting E-ZPass Maryland. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Maryland problem?
~CUSTOMER: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CUSTOMER: I'd give them a one out of five on communication.
GetHuman: And what about E-ZPass Maryland's ability to quickly and effectively address your problem?
~CUSTOMER: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass Maryland customers?
~CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Maryland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CUSTOMER taken from his E-ZPass Maryland customer service problem that occurred on November 18th, 2017.