E-ZPass Maryland: phone answered..i could hear staff on other lin...
A E-ZPass Maryland customer review by GetHuman user ~mlhinch622 from November 20th, 2017
Background on ~mlhinch622's case
GetHuman: ~mlhinch622 - can you tell our other E-ZPass Maryland customers when your case took place?
~mlhinch622: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to E-ZPass Maryland, and if so, how?
GetHuman: And which of these common E-ZPass Maryland customer issues best describes the reason you wanted to talk to them?
(Shows ~mlhinch622 a list of common E-ZPass Maryland problems)
~mlhinch622: "Change booking" was why I was trying to call.
~mlhinch622's review of E-ZPass Maryland customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Maryland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mlhinch622: phone answered..i could hear staff on other lines. no one responded to my call at all waited several min saying hello hello to see if someone would ever answer...never did
GetHuman: Let's quantify your experience contacting E-ZPass Maryland. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Maryland problem?
~mlhinch622: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mlhinch622: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass Maryland's ability to quickly and effectively address your problem?
~mlhinch622: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass Maryland customers?
~mlhinch622: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Maryland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mlhinch622 taken from his E-ZPass Maryland customer service problem that occurred on November 16th, 2017.