E-ZPass New Jersey: All announcements were in Spanish. I hit zero t...
A E-ZPass New Jersey customer review by GetHuman user ~Anonymouse from November 8th, 2017
Background on ~Anonymouse's case
GetHuman: ~Anonymouse - can you tell our other E-ZPass New Jersey customers when your case took place?
~Anonymouse: Yes. It was late at night, on October 31st.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymouse a list of common E-ZPass New Jersey problems)
~Anonymouse: "Change booking" was why I was trying to call.
~Anonymouse's review of E-ZPass New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymouse: All announcements were in Spanish. I hit zero ten times and got a CSR who also spoke in Spanish. When I asked if he spoke English, he was very helpful although he had to follow company policy and snail mail me my pin.
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~Anonymouse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymouse: I'd give them a two out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~Anonymouse: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~Anonymouse: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymouse taken from his E-ZPass New Jersey customer service problem that occurred on October 31st, 2017.