E-ZPass New Jersey: Never in my life have I talked with such poorly...

A E-ZPass New Jersey customer review by GetHuman user ~chowder from November 1st, 2017

Background on ~chowder's case

GetHuman: ~chowder - can you tell our other E-ZPass New Jersey customers when your case took place?
~chowder: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
~chowder: I used the 888-288-6865 number I found for on the GetHuman E-ZPass New Jersey customer phone number page I was on: E-ZPass New Jersey Customer Service Phone Number
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~chowder a list of common E-ZPass New Jersey problems)
~chowder: "Change booking" was why I was trying to call.

~chowder's review of E-ZPass New Jersey customer service

GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chowder: Never in my life have I talked with such poorly trained customer service reps. Who employs these people? They have such nasty attitudes. I have talked to * in all. I give them all the same poor rating. Also you can contact them by using their Web contact form. That's good. But when they reply to you, you can't respond back to the email. You have to go back and enter info into the email contact form again. Awful system.
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~chowder: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chowder: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~chowder: For that I would say four out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~chowder: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chowder taken from his E-ZPass New Jersey customer service problem that occurred on October 31st, 2017.

E-ZPass New Jersey

4.38 of 5 stars | 56 reviews

~chowder's E-ZPass New Jersey Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E-ZPass New Jersey, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E-ZPass New Jersey in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!