E-ZPass New York: Called to give my updated card info using my te...
A E-ZPass New York customer review by GetHuman user GetHuman-285834 from November 26th, 2017
Background on GetHuman-285834's case
GetHuman: GetHuman-285834 - can you tell our other E-ZPass New York customers when your case took place?
GetHuman-285834: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285834 a list of common E-ZPass New York problems)
GetHuman-285834: "Complaint" was why I was trying to call.
GetHuman-285834's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285834: Called to give my updated card info using my telephone* I have had easy pass for over * yrs n have always used my phone* when calling in, today none of my phone *s worked I was so frustrated when the rep told me there is no other way to look up my account.
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
GetHuman-285834: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285834: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
GetHuman-285834: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
GetHuman-285834: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285834 taken from his E-ZPass New York customer service problem that occurred on November 24th, 2017.