EDF Energy: Strangely I managed to get through almost immed...
A EDF Energy customer review by GetHuman user ~Solar user from November 28th, 2017
Background on ~Solar user's case
GetHuman: ~Solar user - can you tell our other EDF Energy customers when your case took place?
~Solar user: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to EDF Energy, and if so, how?
GetHuman: And which of these common EDF Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Solar user a list of common EDF Energy problems)
~Solar user: "Meter reading" was why I was trying to call.
~Solar user's review of EDF Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's EDF Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Solar user: Strangely I managed to get through almost immediately maybe calling at **** on a Monday morning may have a little something to do with it.
GetHuman: Let's quantify your experience contacting EDF Energy. On a scale of 1 to 5, how easy is it go get help on a EDF Energy problem?
~Solar user: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Solar user: I'd give them a one out of five on communication.
GetHuman: And what about EDF Energy's ability to quickly and effectively address your problem?
~Solar user: For that I would say three out of five.
GetHuman: And finally- any advice for other EDF Energy customers?
~Solar user: Call them early in the day or late. Don't forget any personal or account information you might need for EDF Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Solar user taken from his EDF Energy customer service problem that occurred on November 19th, 2017.
EDF Energy
2.33 of 5 stars | 29 reviews
~Solar user's EDF Energy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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