EDF Energy: poor having to wait so long,GET MORE STAFF IF Y...
A EDF Energy customer review by GetHuman user ~nubin500 from November 19th, 2017
Background on ~nubin500's case
GetHuman: ~nubin500 - can you tell our other EDF Energy customers when your case took place?
~nubin500: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to EDF Energy, and if so, how?
GetHuman: And which of these common EDF Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~nubin500 a list of common EDF Energy problems)
~nubin500: "Setup service" was why I was trying to call.
~nubin500's review of EDF Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's EDF Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nubin500: poor having to wait so long,GET MORE STAFF IF YOUR CUSTOMERS ARE HAVING TO WAIT SO LONG, im swopping to n power.
GetHuman: Let's quantify your experience contacting EDF Energy. On a scale of 1 to 5, how easy is it go get help on a EDF Energy problem?
~nubin500: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nubin500: I'd give them a one out of five on communication.
GetHuman: And what about EDF Energy's ability to quickly and effectively address your problem?
~nubin500: For that I would say one out of five.
GetHuman: And finally- any advice for other EDF Energy customers?
~nubin500: Call them early in the day or late. Don't forget any personal or account information you might need for EDF Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nubin500 taken from his EDF Energy customer service problem that occurred on November 16th, 2017.
EDF Energy
2.33 of 5 stars | 29 reviews
~nubin500's EDF Energy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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