EL Al Airlines: I have been trying for * days to update a ticke...

A EL Al Airlines customer review by GetHuman user ~el from November 27th, 2017

Background on ~el's case

GetHuman: ~el - can you tell our other EL Al Airlines customers when your case took place?
~el: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to EL Al Airlines, and if so, how?
~el: I used the 800-223-6700 number I found for on the GetHuman EL Al Airlines customer phone number page I was on: EL Al Airlines Customer Service Phone Number
GetHuman: And which of these common EL Al Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~el a list of common EL Al Airlines problems)
~el: "Cancel flight" was why I was trying to call.

~el's review of EL Al Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's EL Al Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~el: I have been trying for * days to update a ticket and the online feature wont let you edit the name of the passenger to correspond to the passport and I have been on hold for one hour each time I called and never got through - the sound of their hold music will be in my head for months!
GetHuman: Let's quantify your experience contacting EL Al Airlines. On a scale of 1 to 5, how easy is it go get help on a EL Al Airlines problem?
~el: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~el: I'd give them a three out of five on communication.
GetHuman: And what about EL Al Airlines's ability to quickly and effectively address your problem?
~el: For that I would say two out of five.
GetHuman: And finally- any advice for other EL Al Airlines customers?
~el: Call them early in the day or late. Don't forget any personal or account information you might need for EL Al Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~el taken from his EL Al Airlines customer service problem that occurred on November 18th, 2017.

EL Al Airlines

3.92 of 5 stars | 73 reviews

~el's EL Al Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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