EMC Mortgage: on transfer to loan modification dept, it had m...
A EMC Mortgage customer review by GetHuman user ~owe-me from October 27th, 2017
Background on ~owe-me's case
GetHuman: ~owe-me - can you tell our other EMC Mortgage customers when your case took place?
~owe-me: Yup. It was evening, on October 24th.
GetHuman: Did you reach out to EMC Mortgage, and if so, how?
GetHuman: And which of these common EMC Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~owe-me a list of common EMC Mortgage problems)
~owe-me: "Extension" was why I was trying to call.
~owe-me's review of EMC Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's EMC Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~owe-me: on transfer to loan modification dept, it had me wait * min, then they come on and just say "sorry, we had trouble connecting you, please hang up" and they hung up on me! Call back, go through the same entry point (even though it was a supposed "direct" number), tranferred again, asked to enter a * digit extension (I didnt have one). Then wait * minutes, someone comes on and tells me its the wrong dept (I need "emminent" loan mod dept).
GetHuman: Let's quantify your experience contacting EMC Mortgage. On a scale of 1 to 5, how easy is it go get help on a EMC Mortgage problem?
~owe-me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~owe-me: I'd give them a four out of five on communication.
GetHuman: And what about EMC Mortgage's ability to quickly and effectively address your problem?
~owe-me: For that I would say five out of five.
GetHuman: And finally- any advice for other EMC Mortgage customers?
~owe-me: Call them early in the day or late. Don't forget any personal or account information you might need for EMC Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~owe-me taken from his EMC Mortgage customer service problem that occurred on October 24th, 2017.