EPPICard: Waited for * hours this time..last time waited...
A EPPICard customer review by GetHuman user GetHuman-45663 from November 22nd, 2017
Background on GetHuman-45663's case
GetHuman: GetHuman-45663 - can you tell our other EPPICard customers when your case took place?
GetHuman-45663: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to EPPICard, and if so, how?
GetHuman: And which of these common EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45663 a list of common EPPICard problems)
GetHuman-45663: "Complaint" was why I was trying to call.
GetHuman-45663's review of EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45663: Waited for * hours this time..last time waited an hour. No resolve.....maybe try the Attorney General"s office. The company seems to be accessing money that Eppicard is not entitled to have.
GetHuman: Let's quantify your experience contacting EPPICard. On a scale of 1 to 5, how easy is it go get help on a EPPICard problem?
GetHuman-45663: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45663: I'd give them a four out of five on communication.
GetHuman: And what about EPPICard's ability to quickly and effectively address your problem?
GetHuman-45663: For that I would say three out of five.
GetHuman: And finally- any advice for other EPPICard customers?
GetHuman-45663: Call them early in the day or late. Don't forget any personal or account information you might need for EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45663 taken from his EPPICard customer service problem that occurred on November 17th, 2017.