EZ-Pass Massachusetts: I have been a customer with ezpass for many yea...
A EZ-Pass Massachusetts customer review by GetHuman user ~masterdobby5972 from November 18th, 2017
Background on ~masterdobby5972's case
GetHuman: ~masterdobby5972 - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~masterdobby5972: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~masterdobby5972 a list of common EZ-Pass Massachusetts problems)
~masterdobby5972: "Cancel booking" was why I was trying to call.
~masterdobby5972's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~masterdobby5972: I have been a customer with ezpass for many years and all my vehicles have transponders in them, so we should no issue right. Nope, I go thru tolls and I get violation letters and if you dont respond by so many days then you pay a fine to MassDot in the amount of $**. So I pay for a service and then get fined on top of it. Even tho I am a customer and they should be able to look my plate number up since its on the violation letter and see I am a customer, but this is not the case. Basically the customer is screwed and the state and ezpass win. Where is the justice!
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~masterdobby5972: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~masterdobby5972: I'd give them a two out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~masterdobby5972: For that I would say three out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~masterdobby5972: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~masterdobby5972 taken from his EZ-Pass Massachusetts customer service problem that occurred on November 13th, 2017.