EZ-Pass Massachusetts: I have been on the phone for ** minutes followi...
A EZ-Pass Massachusetts customer review by GetHuman user GetHuman-18784 from November 24th, 2017
Background on GetHuman-18784's case
GetHuman: GetHuman-18784 - can you tell our other EZ-Pass Massachusetts customers when your case took place?
GetHuman-18784: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18784 a list of common EZ-Pass Massachusetts problems)
GetHuman-18784: "Cancel or change services" was why I was trying to call.
GetHuman-18784's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18784: I have been on the phone for ** minutes following all the instructions and did not receiving help. Could not get connected to a human being.
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
GetHuman-18784: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18784: I'd give them a two out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
GetHuman-18784: For that I would say five out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
GetHuman-18784: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18784 taken from his EZ-Pass Massachusetts customer service problem that occurred on November 21st, 2017.