Easyjet: , I was put through for an unexplained error th...

A Easyjet customer review by GetHuman user ~fatima from November 18th, 2017

Background on ~fatima's case

GetHuman: ~fatima - can you tell our other Easyjet customers when your case took place?
~fatima: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Easyjet, and if so, how?
~fatima: I used the +44 330 365 5000 number I found for on the GetHuman Easyjet customer phone number page I was on: Easyjet Customer Service Phone Number
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~fatima a list of common Easyjet problems)
~fatima: "Make a booking" was why I was trying to call.

~fatima's review of Easyjet customer service

GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fatima: , I was put through for an unexplained error that ocurred during booking, without any effective outcome.*I would like to appraise you of the situation prior to expecting an explaination from yourself. I intended to travel from London to Marrakech on the ** October **** and book a return trip from Marrackech to London on the ** November ****. Whilst processing the booking I specifically ensured that the booking was being paid in GBP. However, on my bank statement it has been registerd in Morroccan Dirhams. I have liaised with the bank and they advised me that the payment has been collected in Morrocan Dirhams by yourselves. My Husband placed a call to the customer services on the next day afetr ** hours Exactely to enquire about the currency of payment and though he didn't get a qualified explaination, the travel dates were verified to locate the booking and please check your voice Records . *The fact that I received a confirmation with the travel arrangments completely reversed (Ma
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~fatima: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fatima: I'd give them a one out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~fatima: For that I would say three out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~fatima: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fatima taken from his Easyjet customer service problem that occurred on November 13th, 2017.

Easyjet

2.35 of 5 stars | 109 reviews

~fatima's Easyjet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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