Easyjet: compain
A Easyjet customer review by GetHuman user GetHuman3965 from December 1st, 2017
Background on GetHuman3965's case
GetHuman: GetHuman3965 - can you tell our other Easyjet customers when your case took place?
GetHuman3965: Yes. It was afternoon, on November 27th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman3965 a list of common Easyjet problems)
GetHuman3965: "Cancel flight" was why I was trying to call.
GetHuman3965's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman3965: compain
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman3965: Good afternoon,*I am writing in regard of very unpleasant situation that my friend and I has to face today due to incompetent Easyjet work.*I bought a ticket for my friend using my Barclays card. The flight was due today morning from Luton airport. When my friend arrived there, he went through hand luggage check and then bought a bottle of alcohol beverage at Duty Free. However, at the gate he was told that the ticket was cancelled because of bank transaction link to fraud. *At the place, airport person advised him to buy a new ticket for later today afternoon from another airport – Gatwick. In addition, workers refused to return the bottle bought by him from Duty Free. Obviously, he would not be able to bring it with him afterwards to Gatwick because he did not have any luggage. *Airport person offered him to include the small luggage for free, that way he would be able to bring it inside to Gatwick. *As a result, he spent additional money to buy a new ticket and to travel to Gatwick. However, that is not the end. When he arrived to Gatwick, he found out that the check in was not made for him and the airport person told him to pay £** for luggage to bring the bottle inside. After spending a certain amount of time to explain the situation, the workers noticed their mistake and let him in. *After contacting Barclays bank, we found out that there were no issues with the transaction and everything was fine from their side. It is also clearly visible from my bank statement, that the transaction went though and Easyjet received the money.*Although, the money for missed flight were not refunded. As well as money for traveling to Gatwick and numerous calls to solve the issue. *I truly believe that this matter is linked to Easyjet mistake and I insist on getting a refund.
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
GetHuman3965: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman3965: I'd give them a three out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
GetHuman3965: For that I would say two out of five.
GetHuman: And finally- any advice for other Easyjet customers?
GetHuman3965: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman3965 taken from his Easyjet customer service problem that occurred on November 27th, 2017.