EdManage: I have to call them every month because their s...
A EdManage customer review by GetHuman user ~watts from November 17th, 2017
Background on ~watts's case
GetHuman: ~watts - can you tell our other EdManage customers when your case took place?
~watts: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to EdManage, and if so, how?
GetHuman: And which of these common EdManage customer issues best describes the reason you wanted to talk to them?
(Shows ~watts a list of common EdManage problems)
~watts: "Eligibility question" was why I was trying to call.
~watts's review of EdManage customer service
GetHuman: So how would you sum up your experience for GetHuman's EdManage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~watts: I have to call them every month because their system disables my account. I wish I could just go back to use paying on the federal website.
GetHuman: Let's quantify your experience contacting EdManage. On a scale of 1 to 5, how easy is it go get help on a EdManage problem?
~watts: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~watts: I'd give them a one out of five on communication.
GetHuman: And what about EdManage's ability to quickly and effectively address your problem?
~watts: For that I would say four out of five.
GetHuman: And finally- any advice for other EdManage customers?
~watts: Call them early in the day or late. Don't forget any personal or account information you might need for EdManage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~watts taken from his EdManage customer service problem that occurred on November 12th, 2017.
EdManage
1.33 of 5 stars | 1 reviews
~watts's EdManage Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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