Edward Jones: I could never get to speak to my branch manager...
A Edward Jones customer review by GetHuman user GetHuman-53788 from November 27th, 2017
Background on GetHuman-53788's case
GetHuman: GetHuman-53788 - can you tell our other Edward Jones customers when your case took place?
GetHuman-53788: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Edward Jones, and if so, how?
GetHuman: And which of these common Edward Jones customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53788 a list of common Edward Jones problems)
GetHuman-53788: "Get financial advice" was why I was trying to call.
GetHuman-53788's review of Edward Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Edward Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53788: I could never get to speak to my branch manager after I purchased my bond and they messed up by giving me the interest twice and they are horribly incompetent. I had to pay $**.** to leave Edward Jones for Schwab which is the best.
GetHuman: Let's quantify your experience contacting Edward Jones. On a scale of 1 to 5, how easy is it go get help on a Edward Jones problem?
GetHuman-53788: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53788: I'd give them a four out of five on communication.
GetHuman: And what about Edward Jones's ability to quickly and effectively address your problem?
GetHuman-53788: For that I would say one out of five.
GetHuman: And finally- any advice for other Edward Jones customers?
GetHuman-53788: Call them early in the day or late. Don't forget any personal or account information you might need for Edward Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53788 taken from his Edward Jones customer service problem that occurred on November 25th, 2017.
Edward Jones
2.00 of 5 stars | 14 reviews
GetHuman-53788's Edward Jones Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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