Edward Jones: This is for the main operator, she was rude. On...
A Edward Jones customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Edward Jones customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Edward Jones, and if so, how?
GetHuman: And which of these common Edward Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Edward Jones problems)
~Anonymous: "Get financial advice" was why I was trying to call.
~Anonymous's review of Edward Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Edward Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This is for the main operator, she was rude. Once I told her I was a client of Edward Jones she just transferred me without saying anything.
GetHuman: Let's quantify your experience contacting Edward Jones. On a scale of 1 to 5, how easy is it go get help on a Edward Jones problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Edward Jones's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Edward Jones customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Edward Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Edward Jones customer service problem that occurred on November 24th, 2017.
Edward Jones
2.00 of 5 stars | 14 reviews
~Anonymous's Edward Jones Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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