Electronic Arts: I work retail management and I understand the d...
A Electronic Arts customer review by GetHuman user ~theplantlady2008 from November 10th, 2017
Background on ~theplantlady2008's case
GetHuman: ~theplantlady2008 - can you tell our other Electronic Arts customers when your case took place?
~theplantlady2008: Yes I can. It was late at night, on November 1st.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~theplantlady2008 a list of common Electronic Arts problems)
~theplantlady2008: "Technical Support" was why I was trying to contact.
~theplantlady2008's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~theplantlady2008: I work retail management and I understand the diffculty that customers and service providers often face .Let's say it is a two way street . I was fortune enough to get Justin D. aka InContact D. This past December . I called in becouse I had recieved a game for christmas with bad codes and I had been waiting * monthes to play the game . Justin was kind and completely understood and went to work right away to help Even though he sounded a little worn thin (Inwhich I could completely understand why .It was afternoon and Dec the **th the week after Chritmas can be rough) . He stayed with me every step of the way until he had my game up and running . The entire time he was very kind and patient .Which is to say alot becouse I am not the most tech savy person in the world . Thanks Justin
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~theplantlady2008: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~theplantlady2008: I'd give them a three out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~theplantlady2008: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~theplantlady2008: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~theplantlady2008 taken from his Electronic Arts customer service problem that occurred on November 1st, 2017.