Electronic Arts: I first pressed five, then the prompt told me t...
A Electronic Arts customer review by GetHuman user ~Anon from November 26th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Electronic Arts customers when your case took place?
~Anon: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Electronic Arts problems)
~Anon: "In Game Problem" was why I was trying to contact.
~Anon's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I first pressed five, then the prompt told me to go to the contact page on the website and the phone hung up on me. I already had tried the website - the contact page just shows a bunch of games and is a big waste of time. So I called again, and pressed zero, was on hold for a while with some horrible music, then the prompt said "No one is available, please call back later" and literally just hung up on me. unbelievable.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a three out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Electronic Arts customer service problem that occurred on November 16th, 2017.