Electronic Arts: Told to use the web site to get an issue fixed...
A Electronic Arts customer review by GetHuman user ~Doc from November 27th, 2017
Background on ~Doc's case
GetHuman: ~Doc - can you tell our other Electronic Arts customers when your case took place?
~Doc: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc a list of common Electronic Arts problems)
~Doc: "Dispute a Charge" was why I was trying to contact.
~Doc's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc: Told to use the web site to get an issue fixed,web site did not work. Had to call the operator and be manually connected. CS is in India lol what a joke. **Pradeep does NOT speak English he is a MORON. Someone needs to educate him on the products he is supposed to support or at least tell him the names of the products. Bravo EA successfully pissed me off by hiring the cheapest people around. I fail to see why I would purchase any game tokens etc with this type of "support." **Paul - had to get on the phone and the issue was fixed in two minutes.**Bring CS Back to America!
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Doc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Doc: For that I would say three out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Doc: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc taken from his Electronic Arts customer service problem that occurred on November 25th, 2017.