Electronic Arts: Why always me i got the game as a Christmas pre...
A Electronic Arts customer review by GetHuman user ~Mad User from November 19th, 2017
Background on ~Mad User's case
GetHuman: ~Mad User - can you tell our other Electronic Arts customers when your case took place?
~Mad User: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad User a list of common Electronic Arts problems)
~Mad User: "Can't Receive Code to Reset" was why I was trying to contact.
~Mad User's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad User: Why always me i got the game as a Christmas present and now i cant fricken play it because i can talk to a fricken person.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Mad User: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad User: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Mad User: For that I would say three out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Mad User: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad User taken from his Electronic Arts customer service problem that occurred on November 18th, 2017.