Eli Lilly and Company: I am just beginning the help process. I was giv...
A Eli Lilly and Company customer review by GetHuman user ~karen stoernell from November 17th, 2017
Background on ~karen stoernell's case
GetHuman: ~karen stoernell - can you tell our other Eli Lilly and Company customers when your case took place?
~karen stoernell: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Eli Lilly and Company, and if so, how?
GetHuman: And which of these common Eli Lilly and Company customer issues best describes the reason you wanted to talk to them?
(Shows ~karen stoernell a list of common Eli Lilly and Company problems)
~karen stoernell: "None of those really matches why I wanted to call Eli Lilly and Company that day." was why I was trying to call.
~karen stoernell's review of Eli Lilly and Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Eli Lilly and Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen stoernell: I am just beginning the help process. I was given numbers for help and a personal id unfortunately one of my problems is loosing things all the time. That is why I have to recall for info. my best friend will make copies and save in her computer.
GetHuman: Let's quantify your experience contacting Eli Lilly and Company. On a scale of 1 to 5, how easy is it go get help on a Eli Lilly and Company problem?
~karen stoernell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen stoernell: I'd give them a five out of five on communication.
GetHuman: And what about Eli Lilly and Company's ability to quickly and effectively address your problem?
~karen stoernell: For that I would say four out of five.
GetHuman: And finally- any advice for other Eli Lilly and Company customers?
~karen stoernell: Call them early in the day or late. Don't forget any personal or account information you might need for Eli Lilly and Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen stoernell taken from his Eli Lilly and Company customer service problem that occurred on November 16th, 2017.