Enterprise Rent-A-Car: I work for a City *****and I tried to give them...
A Enterprise Rent-A-Car customer review by GetHuman user ~vonnie from November 27th, 2017
Background on ~vonnie's case
GetHuman: ~vonnie - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~vonnie: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~vonnie a list of common Enterprise Rent-A-Car problems)
~vonnie: "Loyalty program" was why I was trying to call.
~vonnie's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vonnie: I work for a City *****and I tried to give them a code for the discount. They put me on hold and never came back to the phone and kept me waiting until office closed. They were unfriendly, uninformed and not at all helpful. They grunt at you instead of talking to you. I plan to elevate my complaint to the BBB because this is not the first time this happened.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~vonnie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vonnie: I'd give them a one out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~vonnie: For that I would say one out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~vonnie: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vonnie taken from his Enterprise Rent-A-Car customer service problem that occurred on November 20th, 2017.