Enterprise Rent-A-Car: We made an online reservation weeks ago for a o...
A Enterprise Rent-A-Car customer review by GetHuman user ~catkesler from November 25th, 2017
Background on ~catkesler's case
GetHuman: ~catkesler - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~catkesler: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~catkesler a list of common Enterprise Rent-A-Car problems)
~catkesler: "Cancel booking" was why I was trying to call.
~catkesler's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~catkesler: We made an online reservation weeks ago for a one-way trip, only to find out when we arrived that debit cards are NOT accepted for one-way trips. No where in the rental agreement was this stated. While the agent at the counter was very nice and apologetic, there was no way he could help us. We had to go back to the airport and take another shuttle to Avis where we quickly got what we needed. On Christmas Day with * children in tow, and the only help from Enterprise was phone numbers of their competitors? We will never use Enterprise again.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~catkesler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~catkesler: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~catkesler: For that I would say two out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~catkesler: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~catkesler taken from his Enterprise Rent-A-Car customer service problem that occurred on November 16th, 2017.